Return, Refund & Cancellation Policy

We want you to be happy with every order from Akdu. This policy explains how cancellations, returns and refunds work.

Cancellation

• You can cancel an order until it is packed for dispatch, from My orders or by contacting us with your order number.
• Paid orders that are cancelled are refunded in full to the original payment method.
• We may cancel an order if a product is out of stock, the pincode is not serviceable or the payment looks fraudulent. You will be refunded in full.

Returns

You can request a return within 7 days of delivery if the product is:

• damaged or defective,
• different from what you ordered (wrong item, size or colour), or
• not as described on the product page.

The product must be unused, with its original tags and packaging. Please keep the invoice and take photos of the product and packaging when you open it.

Not returnable

• Innerwear, socks and other personal hygiene products, unless they arrive damaged or wrong.
• Products damaged by misuse after delivery.
• Products bought from partner sites through our links (these follow the partner's own return policy).

How to return

1. Go to My orders, open the order and choose Request a return.
2. Tell us what went wrong and add photos if you can.
3. We reply within 48 hours and arrange a free pickup, or tell you how to send the product back.

Refunds

• Refunds are made to the original payment method within 5-7 working days after the returned product passes inspection.
• Return shipping is free for damaged, defective or wrong products.
• You will receive an email when the refund is processed.

Exchanges

For a different size or colour, request a return and place a new order, or write to us and we will help.

Contact

Email support@akdu.in with your order number. If you are not satisfied with our reply, you can write to our grievance officer, Atendrra Pal, at akdufashion7@gmail.com.